Refund policy

Return & Refund Policy

Effective date: 01/01/2026

At Uchoice, we stand behind the quality of our products. Please review the policy below before requesting a return.

1) Returns Eligibility

We accept returns on unused, unopened, and resalable items within 14 days of delivery.

To be eligible:

  • Items must be in original packaging

  • Products must be unused and not damaged

  • Return request must be submitted within the return window

Not eligible for return (unless we made an error):

  • Opened rolls/cases of stretch wrap or tape

  • Items with damaged or missing original packaging

  • Clearance/final sale items (if marked “Final Sale”)

  • Custom orders or special-order items (if applicable)

2) Return Authorization Required

All returns require a Return Authorization (RA).
To request an RA, contact us at:

  • Email: solutions@uchoiceus.com

  • Phone:929-340-3272
    Include your order number, item(s) you want to return, and the reason.

Returns sent without an RA may be refused.

3) Shipping Costs

  • If the return is due to our mistake (wrong item, shipping error, or defective product), we will provide a solution such as a replacement or refund, and we may cover return shipping.

  • For all other approved returns, the customer is responsible for return shipping.

  • Original shipping fees (if any) are non-refundable.

We recommend using a trackable shipping method. We are not responsible for packages lost in transit.

4) Refunds

After we receive and inspect the returned item(s), we will notify you of approval or denial.

If approved:

  • Refunds are issued to the original payment method

  • Processing time is typically 3–10 business days depending on your bank/card issuer

5) Damaged, Defective, or Wrong Items

Please inspect your shipment upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Order number

  • Photos of the product and packaging (including shipping label)

We will work with you to provide a replacement, store credit, or refund as appropriate.

6) Cancellations

Orders may be canceled before shipment. Once an order has shipped, it must follow the return process above.
If you need to cancel, contact us as soon as possible at solutions@uchoiceus.com

7) Contact

Questions about returns or refunds?
Email us at solutions@uchoiceus.com